DOMESTIC SHIPPING

We are working as hard as possible to get goods out the door as soon as possible. However, as a young brand experiencing high demand and our warehouse taking precaution to ensure all COVID safety protocols are followed it is translating into longer than usual processing timelines. We thank you for the patience. Please see below for estimated shipping timelines.

We offer free shipping for orders over $100.  Free shipping is only valid in the U.S. Please keep in mind processing orders can take 2-5 days at the moment.

Current estimated timelines:

Free Shipping – USPS Sure post – 6 to 10 days depending on location. 

USPS Ground – 3 – 6 days depending on location.

USPS 2 Day – 2 – 3 days depending on location. 

• • Usually, 1-3 business days after an order is placed.
  • Orders that qualify for free ground shipping will be shipped via USPS Ground.  
  • If you have ordered multiple items and one of them is on pre-order, please note that your entire order will ship once the pre-ordered item is in stock which could be 2-3 weeks.
  • Please double-check that your shipping information is correct at checkout. At this time, we are limited in our ability to make changes to an order once it has been placed, however, if we are able to make updates on your behalf, please note that these changes will not be reflected in your shipping confirmation email.
  • Once shipped, an order’s tracking information is outside of our control, and as much as we’d like to be there, final delivery is out of our hands. We cannot replace missing or stolen packages. We offer ROUTE package protection at checkout, so if you package is stolen, lost or damaged, you are fully insured. 
  • You should receive a shipping notification with tracking information once your order leaves our fulfillment center. 

If you believe your package has been lost…

• We are seeing an uptick in UPS and USPS carriers scanning in packages before they actually arrive at your door.  Please allow 5 business days before contacting us, or ROUTE, for a replacement to be sent.

If your order was shipped via USPS… 

• In some instances, packages remain in “pre-shipment” for the term of its journey to you. This means the item may arrive at your door while tracking on the USPS interface is still pending. We have spoken to USPS staff personally and have been told, in the interest of moving packages along faster, some facilities forego scanning.

How can we personally assist with delayed shipments? 

• • • We are not able to view any more tracking information beyond what USPS & UPS communicate on their tracking interface. UPS has been more diligent in communicating when an item is delayed which we are grateful for.
    • If you are concerned that your package may be lost, please email us directly to troubleshoot. We will do our best to try to help you.