Frequently Ask Questions
Candles Concerns
What is gel?
Gel is essentially a combination of polymer resin and mineral oil that is cut with exceptional safety in respect of the flash point. When combined in a container with a wick it can produce exuisite transparent candles. Because of the clarity of gel, it gives off about 40% more luminescence than regular paraffin wax. The possibilities with gel wax are endless.
Are gel candles safe?
Yes! We are using a non-polar fragrance oil with our gel. We have also followed the recommended procedures for making gel candles, then the safety factor is no different from any other candle.
How long does a gel candle burn?
Gel will burn at least twice as long as paraffin wax. Because of this, you will find that to sustain a good melt pool you’ll need to use a larger wick.
Ordering
How do I apply a discount code?
If you’ve received a discount code through a special promotion, you can enter it at checkout to apply the discount.
If you’re on a mobile phone, click on “Show order summary & discounts” at the top of the page to see the discount code box.
Why can't I apply discount codes when purchasing a candle bundle?
Unfortunately discount codes cannot be combined with bundle discounts.
IMPORTANT: Please double check your address before checking out!!!
Please double check your address. Make sure it is correct and not missing any pertinent information for delivery including apt or unit #. We love offering affordable and in many cases free shipping, however, if a delivery error is made due to incorrect/insufficient address, additional shipping fees may apply.
Do you offer free shipping
Yes, free shipping will be applied automatically for all orders over $100. Please note that this only applies to orders over $100 AFTER your coupon code has been applied.
How Long will it take to get my order?
We usually ship orders the next day (excluding weekends), and delivery, and delivery may take anywhere between 3-5 business days (depending on where you are). Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Is your package lost or delayed
Please visit our shipping policies page for information about how we can help